Service Charter

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Services Charter




Service Charter? What? Why?

It is committed to providing excellent client service with high standards of quality, according to best international practice or a set of clearly defined service delivery mandates
To drive the continued effort toward providing excellence and satisfaction in client service
A short statement describing the level of service a customer can expect from Nexia Agbo Abel & Co
It sets out our commitments and the standards of service we aim to provide and what the client can do if they are not satisfied with the services rendered.

What Do We Do?

Nexia Agbo Abel & Co is a professional services firm that provides assurance, tax, legal, corporate support, and advisory services to clients across sectors, within and outside Nigeria.

Our Customers

We currently service a diverse range of clients in various industries and business sectors. These clients consist of industry leaders in telecommunications, banking and finance, SMEs, NGOs, multinationals, health, hospitality and the public sector.
We are renowned for customer satisfaction in job delivery and this quality drives the vision of our service charter.

Nexia Invites You To

Recognize our people by telling us when you have received excellent services.
Tell us if we fall short in our service in any aspect so we know how to improve our services

Our Commitment to You

We will keep the service standard
We will treat you with respect and courtesy
Your privacy creed will be strictly adhered to
We will answer your telephone call within 5 seconds
Mail your inquires and receive a response within 48 hours
When you contact us, you can trust that we will take ownership of your needs & requests
We will act on our commitments and get it right the first time
We ensure a positive attitude and disposition in attending to your challenges
We will ensure effective (proactive) communication and apply timely remedial measures
We will acknowledge all complaints
We will deploy the required resources to meet all your requests and pay full attention to the details
You will receive service par excellence at every desk you approach in our firm
For you, we will go the extra mile….. Just name it!

We will please you with our ambience immaculate appearance….. the NEXIA place, the Nexia person!

Facts & figures

About

003

member firms

100+

staff

200+

clients

Contact

© Nexia Agbo Abel & Co. • All Right Reserved.Nexia Agbo Abel & Co. is a member firm of the “Nexia International” network. Nexia International Limited does not deliver services in its own name or otherwise. Nexia International Limited and the member firms of the Nexia International network (including those members which trade under a name which includes the word NEXIA) are not part of a worldwide partnership. Nexia International Limited does not accept any responsibility for the commission of any act, or omission to act by, or the liabilities of, any of its members. Each member firm within the Nexia International network is a separate legal entity.